Custom Payment Processing Solution
WE HELPED A CHARITY STREAMLINE CREDIT CARD PAYMENTS WITH A CUSTOM SOLUTION
Brief
Our not-for-profit client wanted a better way to securely process credit card payments, and have a seamless experience between web, phone and postal donations. This required integrating their systems with a payment gateway, but there were some complex requirements:
How We Did It
Credit card payments are not a new idea so we started by seeing if we could find an existing product. We spoke to six different payment gateway providers and evaluated out-of-the-box integration options for each provider and found that there wasn’t a solution ready to go.
The two requirements that emerged as sticking points were dynamically being able to switch between two separate entities and securely storing and sharing credit cards. No existing solution could meet these requirements and work with systems in use. A custom solution was required.
We worked with the creative agency for the website and the chosen payment gateway provider to develop a clear technical design for the solution. We then scripted an integration between the payment gateway and the backend ERP system that could process payments for either legal entity, save credit cards securely and automatically process monthly donations. We worked with the creative agency to integrate the payment gateway into the charity’s website, including syncing transactions and saved credit cards to the ERP system to allowing staff full visibility of online activity.
Services we delivered
Results
All requirements for automated credit card processing were able to be achieved, streamlining business processes and providing a seamless experience for customers across web, phone and postal donations.
