Training Around the Clock
THROUGH A COMBINATION OF TRAINING DELIVERY METHODS, WE HELPED A DISPARATE WORKFORCE RECEIVE THE PRECISE TRAINING THEY NEEDED.
Brief
A multi-national service industry company was underway with a project to converge their suite of legacy systems onto a single platform globally. With a disparate workforce spanning 6 countries, each with multiple regional offices, training presented a number of key challenges:
How We Did It
The ‘Right’ Training
The major challenge identified early on with the training for our client was that each of the offices in the company’s group operated in a slightly different capacity, in order to cater for their region’s demands.
The approach taken was to develop discrete training modules which were modified to account for the level of depth required. Alongside this, working with managers, individual employees were assigned to a functional role within the organisation and a training program was developed for each role, made up of the appropriate training modules.
Multi-Channel Delivery
Where possible, on-site training was made available to large teams, though given the diversity of location, the majority of training had to be delivered remotely via instructor-led virtual-classrooms. All classes were made available within the standard working day from Auckland to Johannesburg.
To support the on-going adoption of the system, select virtual-class sessions were recorded and made available for managers to disseminate to staff for additional or supplementary training. For organisation-wide functions such as timesheeting, a complimentary set of video guide tutorials were also created.
Results
The consistent delivery of training allowed all offices to transition from their regional suite of legacy systems, to use a consistent approach company-wide.
