Analysing Customer Care WE HELPED A CUSTOMER CARE TEAM CARE ABOUT BETTER SYSTEMS AND PROCESSES Brief Our nonprofit client were looking for ways to improve the performance of their Supporter Care Team but were frustrated that previous reviews hadn't produced the results they were looking [...]

Custom Payment Processing Solution WE HELPED A CHARITY STREAMLINE CREDIT CARD PAYMENTS WITH A CUSTOM SOLUTION Brief Our not-for-profit client wanted a better way to securely process credit card payments, and have a seamless experience between web, phone and postal donations. This required integrating their [...]

Training Around the Clock THROUGH A COMBINATION OF TRAINING DELIVERY METHODS, WE HELPED A DISPARATE WORKFORCE RECEIVE THE PRECISE TRAINING THEY NEEDED. Brief A multi-national service industry company was underway with a project to converge their suite of legacy systems onto a single platform globally. With [...]

Streamlining Internal Support WE HELPED A SUPPORT TEAM TO WORK BETTER WITH THEIR CUSTOMERS, TOGETHER, ON A SINGLE PLATFORM. Brief A small IT Support team were looking for a better way to service their organization. Their customers would make request via emails (or hallway chats), and while [...]